Reference

Your privacy is how we build your account

When you open an account with visitorbet link and deposit via DANA, OVO, GoPay or QRIS, your personal and payment data stays encrypted and segregated from our platform…

Data encrypted end-to-endPayment details never sharedAccount access is yours aloneWithdrawal verification on file
visitorbet link Your privacy is how we build your account
REACH OUR PRIVACY TEAM

How to contact us about your data

Team online

Email Support

Send data requests, deletion notices, or privacy concerns to our dedicated inbox. Responses arrive within 48 hours on business days. Include your account username and the specific request.

Live Chat (9am–11pm)

Open the chat widget in your account lobby to ask about how your data is used, how to download it, or report a breach. Our support staff can escalate to the privacy team immediately.

Account Settings

Manage what we collect by adjusting marketing consent, email frequency, and cookie preferences in your account dashboard. Changes take effect within one hour.

HOW WE KEEP TRUST

Data security, cookies, and your account

Account Security

Two-factor authentication via SMS protects your login. Your password is hashed, never stored in plaintext. Withdrawals require verification of the payment method on file to prevent unauthorized transfers.

Payment Data Isolation

DANA, OVO, GoPay and QRIS tokens are tokenized immediately and never visible in full form in our logs. Transaction records are encrypted at rest and in transit.

Cookie Use

Session cookies keep you logged in; analytics cookies show us which games players open first so we can improve the lobby. No cookies are sold or shared with third parties. You can disable non-essential cookies anytime in settings.

Data Retention

Account data is kept for three years after you close your account. Transaction records are retained to meet local financial regulations. You can request permanent deletion where local law permits.

Third-Party Sharing

We do not sell your data. We share payment information only with our payment processor to verify deposits and process withdrawals. Legal requests are honored only with a court order.

Policy Updates

Changes to this privacy policy are emailed to you at least 30 days before they take effect. Your continued account access after the effective date means you accept the new terms.

Frequently asked questions about your data

Yes. Email our privacy team or use the 'Request My Data' button in your account settings. We compile your profile, transaction history, and login logs into a file and deliver it within 10 business days. The download is free and includes everything we hold.

Payment details are tokenized the moment they arrive — we never store the full card or account number. Your actual wallet credentials stay with DANA, OVO, GoPay or QRIS; we only see a secure token that lets us process deposits and withdrawals. All transfers are encrypted.

Your account is flagged as closed, but records remain for three years to comply with local financial rules. After three years, data is securely deleted. You can request earlier deletion where local law permits by contacting support with your account username.

No. We never sell your data. We share payment information only with our payment processor to complete your transactions. Marketing data may be used internally to improve the lobby, but it is not sold or rented to third parties.

Session cookies keep you logged in and remember your game preferences. Analytics cookies help us see which tables and slots are opened most. You can disable analytics cookies in your settings without affecting login; essential session cookies cannot be disabled or the platform will not function.

Contact our support team immediately via live chat or email. We will review your login history, check for unauthorized transactions, and reset your password. If fraud is confirmed, we will file a report and guide you through a refund process where applicable.

No. Your account data and payment records are stored on encrypted servers outside Indonesia to meet international security standards. Access is restricted to our compliance and support staff. Data remains subject to this privacy policy regardless of storage location.